By telling us your country of residence we are able to provide you with the most relevant travel insurance information.
Please note that not all content is translated or available to residents of all countries. Contact us for full details.
We are here to help. What number to call depends on your current situation.
If you are traveling and are experiencing a genuine emergency, contact our emergency assistance team.
Examples of a genuine emergency include:
The 24/7 emergency assistance team are here to provide help which may include:
Make sure you call the emergency assistance team as soon as possible after an accident or injury so we can confirm benefits and help monitor your care. In the event of a life-threatening emergency, call the local emergency authorities first to receive immediate assistance, and then contact Generali Global Assistance.
Our partners Generali Global Assistance are available 24 hours, 7 days a week, 365 days a year from anywhere in the world:
Telephone: 1-877-289-0968 (toll free within the US and Canada)
Telephone: +1-954-334-8143 (Collect worldwide)
Email: ops@gga-usa.com
If you need help with a claim, service on an existing policy or have questions about buying a new trip protection plan, we know that is important too, but please do not call the emergency assistance line.
If you have any questions during the claims processes, contact our claims team.
Phone: 1-844-207-1930
Email: wnclaims@tripmate.com
Remember, we may ask for additional information during the claims process. This is all part of the process. If you have any questions, please reach out.
If you have questions about an existing policy including a name or address change, or have questions before you purchase a new policy, contact our customer assistance team.
Phone: 1-844-207-1930
Email: serviceUSA@worldnomads.com
Please note that any policy change requests must be sent in writing via email.
Please select your country of residence