Travel Insurance to get you home.
When your illness or injury stops you in your tracks & you have to get home for treatment.
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This information is for Australian residents.
When a condition is truly life-threatening and the local hospitals can't look after you, or if we decide you need to be bought home for further treatment, there's cover in World Nomads travel insurance policies to bring you home to recover. That can be anything from an air ambulance a private jet, hiring a doctor, a nurse, a pilot and a co-pilot, and flying you to a hospital where they can deal with your condition), to an upgrade.
How World Nomads travel insurance can get you home.
If you’ve selected the policy for the activity you’re doing and we believe it’s medically necessary to bring you home for ongoing treatment, there’s cover in all of our policies for:
- Air Ambulance
- Sea Level Aircraft
- Helicopter
- Ground Ambulance
- Flight upgrade
- Flight upgrade + medical staff.
It's important to note that you need to contact our emergency assistance team before making any plans, regardless of what your treating doctor says. Our team are experts in this field (often more knowledgeable than the local doctors), and they can work out what's best for you... and, if you need to move, it can be prepaid so the money doesn't come out of your pocket.
What's not covered by World Nomads travel insurance.
First up, if we can, we'll use your existing ticket home. Date changes, and upgrades are often the most effective way to do this. You won't be able to claim that flight. Likewise, if we buy you a new flight, you can't claim for your unused flight home either. Also, if you
Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:
- If you've had drugs, alcohol or you've been reckless
- If you've been acting illegally
- Any medical expenses once you're back home
- A joyflight after you've reached Base Camp.
- Jumping on a scooter without a helmet or correct licence.
- If you refuse repatriation, we will limit our cover for that condition to what it would have cost to come home. After that, your medical and related costs will be coming out of your own pocket.
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information check out our article on medical transport and repatriation and read your policy carefully before you buy.
How to get medical assistance.
It’s essential that you get in contact with our Sydney based emergency assistance teams as soon as possible, so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
Torn Kidney.
I was snowboarding on a marked trail on Blackcomb Mountain when I caught an edge and had a significant fall. I immediately felt intense pain, and was quite winded for several minutes. I made my way down the mountain and went to the medical center, where they discovered, after doing a number of tests, that I had torn my left kidney. They then decided to transfer me to Lions gate hospital in North Vancouver, where I was monitored and stayed there for 5 nights.
Claim Paid: AUD $3370.75
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Protect your trip from unexpected cancellation.
- Explorer Plan: Unlimited
- Standard Plan: $5,000
Trip Protection
- Are you, your family sick, injured or deceased?
- Has one of your relatives died?
- Has a bushfire damaged your home?
We’ve got your back.
Emergency Medical Overseas
Take the pain out of medical costs.
- Explorer Plan: Unlimited
- Standard Plan: $5,000,000
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transport
We'll get you to hospital lickety-split
- Explorer Plan: Unlimited
- Standard Plan: $500,000
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Cover your stolen or damaged gear and tech.
- Explorer Plan: $10,000
- Standard Plan: $2,000
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Overseas Medical Expenses
- Emergency dental treatment
- 24 hour assistance
- Emergency medical transport & repatriation
- Cancellation costs
- Trip interruption costs
- Compassionate emergency visit home
- Resumption of trip
- Theft or accidental damage to baggage and personal items
- Baggage delay over 12 hours
- Funeral expenses overseas or repatriation of remains
- Personal liability
24/7 emergency assistance
If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone: +61 2 8263 0470 or Phone: +61 2 8292 1470 (reverse charges via an operator from anywhere in the world)
Contact the teamWherever you are, whatever has happened, our multi-lingual assistance teams are here to help you and your family.
Emergency Assistance, World Nomads
Travel insurance. Simple & flexible.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
FAQ
Here are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.
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Can my mum come and get me?
Yes, in some situations we can send your mum over to pick you up if you need mobility support. If you’re on any kind of administrative medication, then we might send you a nurse or doctor.
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Can I choose the sex of my nurse or doctor?
You can ask and we'll see what we can do.
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What if I'm on really heavy drugs as pain killers while I'm coming home? Will I be allowed to transit in all countries?
There are some countries which will not allow you to enter (even transit) with certain drugs and in these cases we will either reroute you or discuss with your treating doctor on alternate pain killers.
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What happens I’m on life support?
That’s a really bad way to end your holiday, and we hope you never end on life support. But if you do, we will look at the best possible solution to either get you home, or get your family over there to say goodbye.