If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this. Also read this article if you're having trouble submitting your claim.
As we’ve recently changed our insurer, please select the date you bought your policy to access the right information:
For policies purchased on or after 1 September 2021
1. Gather your receipts.
It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.
2. Sign in.
Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.
3. Make a new claim.
Select the policy you wish to claim against. If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.
4. Tell us what happened
Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.
You may also need to:
- List your expenses: List each expense for the amount shown on your receipt/invoice and answer all other questions.
- Add your bank details: Upload your documentation, receipts, invoices or other proof of your expenses
5. Review your claim:
Check your claim details or edit your claim before you submit it if needed.
6. Submit your claim
The claims team managed by Inter Partner Assistance S.A UK Branch will review your claim and let you know if they need extra documentation. It can take up to 10 business days to hear from them, depending on how busy they are, so please be patient.
7. Communicate with the claims team
You can also contact the claims team if you've got questions about your claim.
Policies purchased before 1 September 2021
If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this.
Also read this article if you're having trouble submitting your claim.
1. Gather your receipts.
It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.
2. Sign in.
Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.
3. Make a new claim.
Select the policy you wish to claim against.
If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.
Just so you know, you'll need to submit a new claim for each individual event and type of expense.
4. Tell us what happened
Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.
5. List your expenses
List each expense for the amount shown on your receipt/invoice and answer all other questions.
6. Add your bank details
Once assessed, your claim payout will be sent directly into your bank account. If you don’t know all of your bank information, you can 'save progress' on your claim then once you have this information, simply log in and continue on with your claim. Sorry but it isn't possible to continue submitting your claim without your bank details.
7. Now we'll need your supporting documentation.
You'll be sent an email advising what documentation you will need to send us to support your claim.
8. Upload your documentation, receipts, invoices or other proof of your expenses
If you need help to upload, there are instructions on how to do this in the email we sent you.
9. Review your claim
Check your claim details or edit your claim before you submit it if needed.
10. Submit your claim
The claims team will review your claim and let you know if they need extra documentation. It can take up to 10 business days to hear from them, depending on how busy they are, so please be patient.
11. Communicate with the claims team
You can also contact the claims team if you've got questions about your claim.
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Contact us
For policies purchased on or after 1 September 2021:
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For policies purchased on or after 1 November 2018:
For policies purchased on or after 1 September 2021:
worldnomadsassist@axa-assistance.com
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For policies purchased on or after 1 November 2018:
For policies purchased on or after 1 September 2021:
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For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018:
For policies purchased on or after 1 September 2021:
https://worldnomads.claims.axa.travel/
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For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018: