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Emergencies & claims

How to get emergency assistance or make a claim

Emergency & Claims

Having trouble submitting a claim?

For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you nee...
Emergency & Claims

Travel Insurance: Who do I call for emergency help?

Phone: +61 2 8263 0470 or call reverse charges* via an operator +61 2 8292 1470 from anywhere in the world
Emergency & Claims

Does my travel insurance cover medical costs upfront or do I have to pay and claim later?

For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you nee...
Emergency & Claims

Can I wait until I get home to make a claim?

Yes, of course you can! Provided the incident you are claiming for took place while you were travelling and your policy was valid at the time, you can wait unt...
Emergency & Claims

Can I make a claim whilst I'm away?

Absolutely!
Emergency & Claims

I don't have receipts for my personal items. Can I still make a travel insurance claim?

For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you nee...
Emergency & Claims

How do I make a claim if I can't complete it online?

The best way to make a claim is to sign in and do it online. This is fast and efficient and you can do so from anywhere in the world. But not all claims can we ...
Emergency & Claims

How to contact the World Nomads claims team

World Nomads claims are managed by the claims team at nib Travel Services (Australia) Pty Limited (on behalf of your insurer, Pacific International Insuran...
Emergency & Claims

How do I create digital documents?

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your ...
Emergency & Claims

How to make a claim

If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this.
Emergency & Claims

Travel Insurance scenario: I need a hospital or doctor

If you need to get to hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then call the 24/7 Emergency Assista...
Emergency & Claims

What happens if I don't have some of the documents you ask for?

If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it’...

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