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Emergencies & claims

How to get emergency assistance or make a claim

Emergency & Claims

Travel Insurance: Who do I call for emergency help?

Phone: +61 2 8263 0470
Emergency & Claims

Having trouble submitting a claim?

Thanks for your patience. If you're having trouble submitting a claim online, it may be due to a couple of known reasons. Each one can be solved by following th...
Emergency & Claims

Does my travel insurance cover medical costs upfront or do I have to pay and claim later?

When you should pay upfront and claim back: If the total cost of your medical treatment is unlikely to exceed AUD$2,000, you'll pay for medical expenses and mak...
Emergency & Claims

Can I wait until I get home to make a claim?
Emergency & Claims

I don't have receipts for my personal items. Can I still make a travel insurance claim?

Yes - please be aware though that you will still be asked to provide proof of ownership for the stolen or damaged items. We understand that you might not be abl...
Emergency & Claims

How do I make a claim if I can't complete it online?

The World Nomads claim team understands that not all claims can be made online, so if you find yourself in this situation, please follow the following instructi...
Emergency & Claims

How to contact the World Nomads claims team

Your claim will be managed by the claims team at nib Travel Services. If you have a question about your claim, please contact the claims team during Australian ...
Emergency & Claims

How do I create digital documents?

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your ...
Emergency & Claims

Travel Insurance scenario: I need a hospital or doctor

If you need to get to hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then call the emergency assistance team&n...
Emergency & Claims

If you're not satisfied with our service

At World Nomads, we pride ourselves in providing the best service and the best product for our travellers. We’re here to help you and appreciate any feedb...
Emergency & Claims

What is the travel insurance policy excess/deductible?

The policy available to Australian residents has a AUD$100 policy excess applied to most benefits.This means you're required to contribute AUD$100 towards ...
Emergency & Claims

Sending documentation to support your claim

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your ...

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