For when you show up but your bags don't.
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We’ve been stuck in some remote locations with only the clothes on our back, so we understand the need to freshen up when your bags don't arrive.
If you’ve arrived at the snow without warm clothes, or the tropics without a fresh pair of underwear, we can help you navigate the worst of traveler gripes - delayed baggage.
If your checked-in bags are delayed by 12 hours or more (and on some policies 24 hours) from the scheduled arrival time, your policy can cover essential items you buy so you're not left wearing the same thing, until your bags are found and returned.
There are limits on the amount you can spend, and if your bags are returned within the 12 to 24 hour waiting periods, then cover may not apply. So before you go shopping for a new wardrobe, check your policy carefully on the limits, conditions and exclusions which may apply before you buy.
If you need to make a claim, you'll also need to fill in all of the documentation required by the carrier and submit this with your receipts.
Items you can claim if your bags are delayed:
Items that aren't covered if your bags are delayed:
I arrived in Delhi from Rome. Baggage claim help desk informed me that my bag had been delayed in transit. I was without my bag for almost a week before it was finally delivered to me. It was cold in Delhi (being winter, December) and my warm jacket was in my bag, requiring that I purchase a jacket and other items of warm clothing that I had not taken in my carry-on.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWherever you are, we’re here 24/7 to help you in any emergency.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Here are our most frequently asked questions about cover for delayed baggage. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.