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Claim online

With World Nomads, it's easy to make a claim from anywhere in the world

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File your claim online 24/7

Having been on the road for long periods ourselves, we know that waiting until you get home to file a claim isn’t always ideal. World Nomads gives you the freedom to make a claim from wherever you are and whenever you like, so you can keep traveling.

Before you start

  • Scan receipts for your belongings before you depart on your trip. 
  • Injury or illness when traveling? Call our 24/7 Emergency Assistance Team for immediate help.
  • Report any losses or damage of your baggage to your travel provider, and keep a copy of the paperwork. Ask for compensation from your travel provider first before you file a travel insurance claim. 
  • Theft at your destination? Report it to the police as soon as possible.
  • Report any medical expenses incurred to your primary insurance first. Send us a copy of any expenses they denied to pay.
  • Gather any other documentation that may be related to your claim (i.e. new flight itinerary, jury order, etc.). 

How to file a claim in 5 easy steps

1. Sh!t happens

Don’t panic. If you're experiencing an emergency, call our 24/7 Emergency Assistance Team. Keep your policy number handy and be ready with a phone number where you can be reached.  

2. Start a claim

Login to your member account. If you're not a member, you need to sign up for an account here. Nomads tip: take this time to reread your policy to check your coverage.

3. Follow the prompts

Answer the questions relevant to your claim. Gather any documents you need to submit. You can save your claim as a draft if you need to go back to it.

4. Upload & click send

Upload your documents and click the declaration to finish the claim. Be on the lookout for an email confirmation with your claims number.

5. Keep calm & travel on

The claims team will be in touch if it needs more information and will keep you updated on the status of your claim. Need ideas while you wait? Plan your next adventure with World Nomads guidestraveler stories and podcasts.

Your top claims-related questions answered

A painless and intuitive claims process

I was pickpocketed while in Mexico City and had my new iPhone stolen as well as my driver’s license. The claims process for World Nomads was painless and really intuitive. I simply logged everything online. The resolution was extremely fair, and I would be happy to recommend World Nomads to anyone.
Australian Nomad in Mexico.

Travel Insurance Benefits: how we can take care of you

Trip Protection

Protect your hard earned vacation from unexpected cancellation.

  • Explorer Plan: $10,000
  • Standard Plan: $2,500
Trip Protection
  • Unexpectedly hospitalized?
  • Travel companion unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Insurance

Take the pain out of medical or dental costs.

  • Explorer Plan: $100,000
  • Standard Plan: $100,000
Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Evacuation

Emergency medical transportation: we’ll get you to hospital or home quickly.

  • Explorer Plan: $500,000
  • Standard Plan: $300,000
Emergency Evacuation
  • Hurt abroad?
  • Need a hospital urgently?
  • Medevac home?

Help starts here.

Protect your gear

Covers the loss, theft or damage of your bags, tech and gear.

  • Explorer Plan: $3,000
  • Standard Plan: $1,000
Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Accident & Sickness Medical Expense
  • Repatriation of Remains
  • Trip Cancellation
  • Trip Interruption
  • Trip Delay
  • Baggage & Personal Effects
  • Baggage Delay (outward journey only)
  • Rental Car Damage – where permissible
  • Accidental Death & Dismemberment
  • Generali Global Assistance 24-Hour Assistance Services
  • Generali Global Assistance Non-Medical Emergency Transportation Services
This is a general summary for US residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the plan documents for full details.

24/7 emergency assistance

Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact Generali Global Assistance:
Telephone: +1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada)

Contact the team
Wherever you are, we’re here 24/7 to help you in any emergency.
Aurelie's portrait photo
Aurelie Menard,
Emergency Assistance, World Nomads

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

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