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Travel insurance that's easy to claim on from anywhere in the world.

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Having been on the road for long periods ourselves, we know that waiting until you get home to lodge a claim isn’t always ideal. World Nomads gives you the freedom to claim from wherever you are and whenever you like, so you can keep travelling.

How to claim on your travel insurance

If you're already a World Nomads member, you'll just need to sign in, and follow the steps to make a new claim.

If you're not a member, you can either create an account which lets you lodge most claims electronically or you can get in touch with our customer service teams, who can help direct you as to how to make a claim.

Be prepared when you claim.

Injury or illness? Call our assistance teams asap
Scan your receipts before your leave, just in case.
If an airline loses your gear, tell them straight away, fill in their paperwork and keep a copy.
Theft? Report it to the police as soon as possible.
See what refunds you can get first from your transport or accommodation providers.

How do I make a claim on my travel insurance?

Learn more about how make a claim by watching this video.

Make a claim

Christmas Illness.

I had been ill for several days with diarrhea and a bad cough. It was over Christmas so I wasn't able to get to the doctor. I was in La Paz. I visited the doctor and he gave me IV glucose to rehydrate me because of the diarrhea and he also gave me IV antibiotics for the cough and the diarrhea. Because of the cough (which was diagnosed as a bronchial infection) he kept me in hospital overnight. The doctor continued to treat me via IV and he then also gave me a nebuliser to loosen the cough. The next day I began to cough up phlegm. I stayed in the hospital for 2 nights in total.

British Nomad in Mexico.

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Protect your trip from unexpected cancellation.

Explorer Plan: £5,000
Standard Plan: £3,000

Trip Protection

Come to a sticky end?
Called to jury duty?
Been made redundant?

We’ve got your back.

Emergency Medical Insurance

Take the pain out of medical costs.

Explorer Plan: £10 million
Standard Plan: £5 million

Emergency Medical Insurance

Need drugs?
Accidentally injured?
Suddenly sick?

We’ve got your back.

Emergency Medical Transport

We'll get you to hospital pronto.

Explorer Plan: £10 million
Standard Plan: £5 million

Evacuation and Repatriation

Banged up abroad?
Need a hospital urgently?
You or a family member dead?

Help starts here.

Protect your gear

Cover your lost, stolen or damaged gear and tech.

Explorer Plan: £2,000
Standard Plan: £1,000

Protect your gear

Luggage lost?
Passport pilfered?
Tech trashed?

Help starts here.

Emergency Medical Expenses
Baggage & Personal Belongings
Cancellation

Trip Curtailment
Personal Accident
Loss of Passport or travel documents

Personal Liability
Legal Expenses

This is a general summary for United Kingdom residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the plan documents for full details.

Customers with pre-existing medical conditions

You can still purchase a World Nomads policy if you have a Pre-Existing Medical Condition (PEMC) – whether it is serious or not – but we won’t cover any claim/s made by any traveller under the policy as a result of this condition (this includes if you’re on separate or joint policies). This exclusion can’t be removed from the policy.

The Money and Pensions Service (MaPS) has a travel insurance directory on its Money Advice Service website, or you can contact the service on 0800 138 7777. This service provides details on what may be considered a PEMC, and travel insurance providers that may cover serious PEMCs, which may assist travellers wanting cover for these conditions.

24/7 emergency assistance

If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

For policies purchased on or after 1 September 2021:
+44 (0) 2030931750 (Call via an operator reverse charges. Not toll free.)

For policies purchased before 1 September 2021:
Phone: +353 21 237 8005 (Call via an operator reverse charges. Not toll free.)
Phone: +61 2 8263 0470 (Call via an operator reverse charges. Not toll free.)

Contact the team

Wherever you are, whatever has happened, our multi-lingual assistance teams are here to help you and your family.

Aurelie Menard,
Emergency Assistance, World Nomads

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

AXA

FAQ

Here are our most frequently asked questions. You can also find the answers to other questions in our Help Center or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.

What can I claim for?
To give you an idea, some of the things can claim for are: overseas medical expenses, medical evacuation, cancellation costs, emergency dental treatment, luggage and personal effects.

Does my insurance cover medical costs upfront or do I have to pay and claim later?
Who pays depends on what’s happened! If it’s an emergency situation where hospital admission and/or medical evacuation is required, the insurer covers these costs upfront (provided the incident is covered as per the policy wording, of course).

I don't have receipts for my personal items. Can I still make a claim?
You can still lodge a claim. However, the team might depreciate or decline your claim without them.

This information is for United Kingdom residents only. You should carefully read the Policy Wording which contains all terms, conditions, limits and exclusions and the Insurance Product Information Document (IPID) to make sure this insurance is right for you.

nib Travel Services Europe Limited (trading as nib Travel Services and World Nomads) (CN 601851) at City Quarter, Lapps Quay, Cork, Ireland arrange, manage and administer this policy under a binding authority to act on behalf of the insurer, Inter Partner Assistance S.A. UK Branch, with a registered office at 106-118 Station Road, Redhill, RH1 1PR. nib Travel Services Europe Limited, trading as nib Travel Services and World Nomads, is deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. You should carefully read the Policy Wording which contains all terms, conditions, limits and exclusions and the Insurance Product Information Document (IPID) to make sure this insurance is right for you.